What new methodology is suggested for evaluating agency effectiveness?

The suggested methodology for evaluating agency effectiveness involves assessing program outcomes beyond just counting services provided. This approach emphasizes the importance of understanding the impact that services have on clients and communities, rather than merely quantifying the number of services offered. By focusing on outcomes, agencies can gain a clearer picture of whether their programs are making a meaningful difference in the lives of those they serve.

This methodology encourages a more holistic view of effectiveness. It allows for the examination of how well services achieve their intended goals and improve client well-being, demonstrating accountability and transparency in the agency's efforts. This method also helps to drive continuous improvement by identifying areas where services are successful and where adjustments may be needed.

Counting the number of workers, measuring the number of services provided, and conducting annual surveys of client satisfaction provide valuable information, but they don't capture the deeper change that occurs as a result of the services. Therefore, shifting the focus to program outcomes allows for a more comprehensive evaluation of an agency's effectiveness.