When resolving conflict, what is the first step according to the text?

The first step in resolving conflict, as indicated by the text, emphasizes looking for the deeper needs behind the problem. This approach is crucial because it shifts the focus from outwardly visible issues to the underlying interests and emotions that drive the conflict. Understanding these deeper needs allows for a more empathetic perspective and opens the door to finding solutions that address the core concerns of all parties involved.

By recognizing what individuals truly need or value, mediators or participants can establish common ground and work toward a resolution that is satisfactory to everyone. This foundational step fosters a more respectful and constructive dialogue, rather than jumping straight to blame or quick fixes, which may only provide temporary relief without resolving the conflict's roots.

Other options, while related to conflict resolution, do not set the stage for effective communication and understanding in the same way. Identifying the parties involved is important, but it does not facilitate the exploration of their underlying needs. Similarly, determining fault or trying to solve the problem immediately can escalate tensions rather than promote a collaborative atmosphere necessary to identify resolutions.